Ordering, shipping & support
Everything you need to know before placing an order: shipping times, payment, customs, warranty, returns, and technical support.
Because we build our hardware in small batches, delivery times can vary depending on demand and destination. We believe in being transparent about how we work, so please take a moment to read the information below before ordering.
Frequently asked questions
How long will my order take?
Orders are built to order and are typically ready to ship in about 20 business days. Delivery usually takes around 4 weeks within the EU and up to 5 weeks for the rest of the world, depending on the destination and shipping method.
How do I place an order?
Simply add the products you want to your cart and complete checkout through PayPal. You can pay with your PayPal balance or a credit/debit card. Shipping costs are calculated automatically at checkout based on your destination.
We ship only to the address provided in your PayPal payment, so please make sure it is correct before completing your order.
Do I have to pay customs fees?
If you are ordering from outside the EU, your local customs authority may charge import duties or taxes. These fees are not included in the product price or shipping cost.
Do your products include a warranty?
Yes. All products include a 6-month warranty covering manufacturing defects. If a product fails during the warranty period, it must be returned for inspection before a repair, replacement, or refund can be approved.
Products that have been modified, damaged through misuse, or improperly handled are not covered by warranty. Even after the warranty period, we are often able to repair products for the cost of shipping and replacement components.
Returns and refunds
Defective products must be returned before a replacement or refund can be issued. Once the problem has been verified, we will repair, replace, or refund the item.
If you are not satisfied with your purchase, you may return it in its original condition for a refund minus shipping costs and PayPal fees. Orders can also be cancelled before they are shipped. In that case, the refund will be minus the PayPal transaction fee, which PayPal does not refund to us.
If you need to arrange a return or cancellation, please contact us. We’ll do our best to find a reasonable solution.
Technical support
We’re always happy to help, but please bear in mind that we’re a very small business and our support time is limited.
Before contacting us, please read the documentation provided with your device carefully. We really appreciate customers who take a few minutes to troubleshoot the issue themselves and check the documentation, Google, or community resources first.
If you’re unable to find a solution, we’ll do our best to help.
Our support covers the use and operation of the hardware purchased from us. General software support, game compatibility issues, or unrelated technical questions are outside the scope of our support and may not receive a response.